Refund & Cancellation Policy
Last updated: 19 June 2026
This policy explains how cancellations and refunds work on CashYou. It forms part of our Terms of Service. All payments and refunds are processed through our payment partner, Razorpay, in Indian Rupees (₹).
1. How payment is held
When a Poster funds a favour, the reward amount is collected upfront and held by the platform. It is released to the Helper only after the favour is completed and confirmed (or auto-released as described below). This protects both sides.
2. Cancelling a favour
- Before a Helper is accepted: the Poster may cancel any time and receive a full refund of the held amount.
- After a Helper is accepted but before completion: cancellations are reviewed case by case. If the favour has not started, a full or partial refund is generally issued. If the Helper has already incurred costs or partly performed, a fair deduction may apply.
- Helper-initiated cancellation: if a Helper cancels or fails to complete the favour, the Poster receives a full refund.
3. Completed favours
Once a favour is completed and confirmed (or auto-released), the reward is released to the Helper and is generally non-refundable, except where a valid dispute is raised (see below).
4. Auto-release
If the Poster does not confirm completion or raise a dispute within 72 hours of the Helper marking the favour complete, the reward may be released automatically to the Helper.
5. Disputes
If a favour was not done, was done incompletely, or was not as described, the Poster should raise a dispute in the app before the auto-release window ends. Our support team will review the evidence from both sides and may issue a full refund, a partial refund, or release the payment, as appropriate. Decisions are made fairly and in good faith.
6. Refund timeline & method
- Approved refunds are initiated through Razorpay to your original payment method.
- Refunds typically reflect within 5–7 business days, depending on your bank or payment provider.
- Platform fees and payment-gateway charges may be non-refundable where a favour was completed; for cancellations before a Helper is accepted, the full amount is refunded.
7. How to request a refund or raise a dispute
Use the in-app dispute or support option on the relevant favour, or contact us:
- Email: support@cashyou.dev
Please include your account email and the favour details so we can help quickly.
Refund timing can vary by bank or payment provider.