Complaints & Data Requests

Last updated: [publication date]

If you have a complaint about CashYou, a favor, another user, content on the platform, or how we handle your personal data, this page explains how to reach us and what happens next.

1. How to reach us

• Email: cashyouu1@gmail.com — use the subject "Complaint" or "Data request".
• In the app: Profile → Help & Support → Contact Support.
• By mail: [US operating entity], [US business address].

2. Timelines

• We acknowledge every complaint within 24 hours.
• We aim to resolve complaints within 15 days.
• Payment and refund issues follow our Refund & Cancellation Policy.

3. What to include

Your name, the email on your account, the favor involved (if any), what happened, and what outcome you are looking for. Screenshots help.

4. Privacy requests

Depending on where you live (for example California, Colorado, Connecticut, Virginia or Texas), you may have the right to know what personal data we hold about you, to get a copy, to correct it, to delete it, and to opt out of its sale or sharing. CashYou does not sell your personal data. We respond within the time your state's law requires, and may need to verify your identity first. You can also delete your account and data yourself from Profile → Delete Account. See our Privacy Policy.

5. If you're not satisfied

If we can't resolve your complaint, you can contact the consumer protection office of your state attorney general. Disputes are handled as described in our Terms of Service.